Did you find what you were looking for? What is your comfort level with computers? Select an option I'm very comfortable with computers I'm okay with computers I'm uncomfortable around computers. How often do you visit the Carbonite Support site? How satisfied are you with The layout of the site and articles? The ease of finding information?
The overall support site? How likely are you to self-serve in the future? Email address. Support Help. Restore: The act of downloading your backed up files from our servers to your computer. Sorry this didn't help. Thanks for your feedback. Jackie PualaniJohnson. Since upgrading to Windows 10, I cannot open Carbonite.
I have the same question Report abuse. Details required :. Cancel Submit. All in all, Carbonite is a good cloud backup service for users looking for a simple way to secure their data without the need for a host of advanced features.
The security, privacy and customer support are also great, but the speed — especially for downloads — leaves a lot to be desired. However, advanced users who want more control should look for alternatives to Carbonite.
Our IDrive vs Carbonite comparison is a good place to start. What did you think of our review? Let us know in the comments below. Thank you for reading. I have heard some Carbonite commercial, I think it was on a radio show or something like that, and that was when I heard the word online backup for the first time. By now means do I have a lot of data, a couple of photos and videos that I cannot afford to lose.
The software was very easy to use, though I must admit I was a little baffled by the setup procedure: did it really select all my files I wanted to backup? Which files are excluded? Now they tell me that this is normal — but who knows? I am a long-time Carbonite user and need to let everyone know that over the years their servers have degraded to the point that you are no longer sure your information is getting backed up.
Billing is also an issue — and potentially a criminal issue. Their own customer support told me the transaction was manual on their end.
So, bottom line, I would not recommend Carbonite to anyone and will not be renewing my subscription when it expires. They auto-renewed me after I had canceled and sent the notice to an old expired email address. They got away with one cyle before I caught the second one on my credit card. PSA, tl;dr: Never work with the backup system Carbonite. Carbonite fucked up my computer and overwrote evidence of their mistake with their backups. When I called today to explain the harm caused and request a prorated refund, they said they only give refunds for 30 days, no matter how long the subscription.
I went through a whole process over the phone, giving the rep my information to allow them to delete all my information. Then he sent me an email asking for the exact same information to have in writing, and I did that.
Happily backed up now with Backblaze. Turns out Carbonite does not back up the hard drive. I never keep anything on the hard drive. Everything is on removable flash drives. I wasted my money. It states in the review that external drives are not backed up on the lowest tier plan.
You should be saving to the hard drive and backing up to flash media if you feel you need to have a copy on a more transportable device. I found out today that Carbonite only backs up one internal drive and defaults to C:. I have not figured out how to change that but no matter- goodbye Carbonite. A Carbonite user here. Thank god my hard drive are still running smoothly and I have not needed Carbonite yet to restore my files.
Carbonite is extremely easy to use. Also, as far as pricing goes there is almost no difference if I take a 50GB plan with Mozy or an unlimited plan with Carbonite. So Carbonite it is. Mhhh, okay, I am patient but waiting months until my backup completes? What if my hard drive fails now? Thanks to this is site I now know that I should do a file backup on an external hard drive first and then start my internet backup. Now a couple of months passed and I just wanted to look for some Carbonite reviews to see what other people think, and I found this site.
I think if you need unlimited online backup carbonite might be a good choice but because of their lack of interest in support I can only give them 3 stars. Thank you for your review John! I agree that online backup can be slow at times.
The initial backup can probably be very long, owing to the big amount of data on your computer all waiting to be uploaded at once.
Though if you feel your internet is way faster than that, one of the reasons for the slow speed could be that Carbonite, itself, throttles your backup speed, as mentioned in the article above.
It limits the maximum speed to 2 mbps until you upload GB in a month , while the average speed is lesser than that of Backblaze and Crashplan. You can check them out if speed is an issue for you. Of course there are fruits at the end of path of the strenuous initial backup, you have all your data backed up and subsequent backups will probably be much smaller and faster!
Hi — I just wanted to leave feedback for the carbonite backup program. I purchased the version where I can also backup external hard drives and upgraded for an additional computer the standard plan only comes with one. I initially thought backup was difficult but the wizard made it pretty easy to get started.
As previous reviewers stated the initial backup can take a looooong time so be patient. Once it is done they are much faster and you can really enjoy Carbonite running in the background. The initial backup took a month. The Carbonite interface software has failed at least 5 times.
Reloading it fixed the issue 3 times. If my calculations are correct I have 3 months to go!!!! Carbonite is, however, extremely easy to use when it is working and has never seemed to slow my computer down. Recently I began to develop problems with my hard drive, so I wiped it clean and asked Carbonite to restore the files. I found out two things. I had pictures on my hard drive that I took off to clear up space, thinking they were on the Carbonite drive. And second, the restore process takes forever and may not work at all.
I am on a chat line with customer service right now trying to get my files restored after my old computer bit the dust. Judge for yourself. My first GB of data uploaded in about 3 weeks, then it slowed to a crawl. That pretty much makes Carbonite useless for me. Their mobile app is great, and the ability to access your files from any computer is very nice, but many of their competitors offer it as well.
So what have you decided to use? I need to have many gigs of digital images that I want to upload to Carbonite. I actually used an ethernet cable between my router on my computer thinking it would speed up and I have told my computer not to go to sleep and turned off the Bluetooth. Let me know if you have any suggestions. Also I was told if his image is over 4 MB they have to be uploaded manually? I purchased a new external hard drive to make this backup.
It finished after several hours and I shut down my computer. My computer started to boot from this external drive the very next time it was powered on and corrupted my C drive. Many of the drivers were either missing or corrupted and the HP drivers would not install properly. The only option was to restore my hard drive to the factory settings. It took me several days and many telephone calls to reinstall all my software, data, and recover my personal settings.
They do agree that the computer should not have booted from the mirror image but told me that is was caused by the hardware configuration in my new HP ENVY ht computer.
They offered me a two month extension on my subscription which I did not accept. My offer to Carbonite is to respond to these comments and I will post them along with my review on the Internet. PS: I invited Carbonite to respond to my comments but they did not and I am not surprised.
Actually, this was not the fault of Carbonite. Abslolutely not. When people forget for example USB sticks in their laptops, they call support cause their computer is not starting up. This is because no operating system was found on the USB device and it stops there. You were not aware of this. That you were not aware of this is not necessarily a fault of your own.
When you create a mirror, your system disk that is bootable is now copied exactly on to the USB external drive. Windows on the mirrored copy then proceeds to start various programs and initializes drivers, but all the settings and configurations are expecting a drive in the computer.
Things go awry pretty quickly from there which was unlucky for you as in some cases nothing would happen while in others something like this. Where is the blame? Good question. The device manufacturers for not setting a standard or for changing this from what was once default without proper warning? This setting is a security issue for us in the IT business as anyone can just connect a USB stick quickly, start up or restart a machine and insert malware, steal data or anything else they want almost like in the movies.
This is why we implement full disk encryption these days, or any security minded company with good IT administration. But at the end of the day, Carbonite is not really at fault. Your customer service is horrible!
I tried a chat to resolve an issue and was on chat for 40 mins. It was determined I needed a technician…I waited 20 mins. Who has time for this? You need to hire more people! I signed up for Carbonite on March 26th. I have about gigabytes of photos on my computer.
Eight months later Carbonite still had not completed the backup with only slightly over half of it completed. I had written Carbonite on a few occasions complaining about it and did not receive a satisfactory response. At one point I asked for a refund and was told that Carbonite did not give refunds. Finally I uninstalled Carbonite and I am now looking for a more reliable backup service. Like any warranty service, which is what this essentially is, it looks great until you have to use it.
Save yourself the money and buy some external hard drives. Backing up the files is a snap, restoring the files specially to a new one is not very intuitive and there should be better ways to do it.
Like synching up the files with a local restore much faster. The SW has hiccupped a couple of times for no reason and caused full back-ups again, which we know by now it is very slow even with a superfast Internet connection and computer.
Lately new sw? I have a fairly fast i7 system, SSD drive, etc but now if I am working in an app Internet Explorer, 3DS Max, File Explorer, etc that requires file access, the software will hang sometimes or be very, very slow responding to the file access request.
What Support. I am to the point of letting this subscription expire UGH!! I just renewed and figure out a better way to safe keep my files offline. After I upgraded to W7, I encountered more problems than ever before. My computer stopped responding so frequently that I almost took an axe to the thing out of sheer frustration.
I had to reboot constantly. It happened in every program including my web browsers. At the time, I did not realize the stop-responding problem was due to Carbonite until my subscription expired. After several weeks after it expired my computer was humming like a baby with no glitches! No more problems with stop-responding! During the restoration process after I switched over to a new computer with W7, Carbonite not only duplicated the files but triplicated them! I had more data on my new computer than imaginable.
It would not complete the restoration process and would need to start all over again, hence creating triplicates. My little external drive has done just fine and has not caused any slow down or stop-responding. Service is slow, takes forever to back up or restore files. And try to cancel a subscription. They somehow renewed a subscription using a cancelled credit card from Capital One. Just charged it to the new card. Do yourself a favor and buy an external drive for backup.
Accidential deletion oh no! Everyday accidents like a coffee spill oops! Lost or damaged laptop Unwanted code like viruses or ransomware Device theft Easily restore lost files using a web browser from anywhere! Why archiving files is not enough Archiving files with cloud storage is not the same as online backup.
Convenient Carbonite can back up all your devices and hard drive files Free archive: means searching multiple places for that one critical document. Shop the Deal.
0コメント